PaletDiva (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and visitors to our website. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (www.paletdiva.com) and make purchases on our platform. By accessing and using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our services:
- Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, billing address, and payment details.
- Non-Personal Information: We may also collect non-personal information about your usage of our website, such as IP address, browser type, operating system, and browsing history. This helps us improve the functionality and user experience of the website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Orders: To fulfill and process your purchases, including payment processing, shipping, and customer support.
- To Improve Our Website: To analyze usage patterns and enhance the functionality and content of our site.
- To Communicate with You: To send you order confirmations, shipping updates, promotional offers, and other marketing communications (you can opt out of these communications at any time).
- To Provide Customer Support: To address any queries, feedback, or concerns you may have related to our products and services.
3. Sharing Your Information
We respect your privacy and will not share your personal information with third parties except in the following cases:
- Service Providers: We may share your personal data with trusted third-party service providers who assist us in operating our website, processing payments, and delivering your orders.
- Legal Compliance: We may disclose your information if required by law or to comply with legal processes, such as responding to subpoenas, court orders, or government requests.
4. Data Security
We employ industry-standard security measures to protect your personal information, including encryption and secure payment gateways. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us recognize your preferences, analyze website traffic, and personalize your experience. You can manage cookie preferences through your browser settings.
6. Your Rights and Choices
You have the right to:
- Access and Update: You can access, review, and update the personal information we hold about you by logging into your account.
- Opt-Out: You can opt out of receiving marketing emails by following the “unsubscribe” instructions in our communications.
- Delete Your Account: If you wish to delete your account or request the deletion of your personal information, please contact us at support@paletdiva.com.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before interacting with them.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights related to your personal data, please contact us at:
PaletDiva
Rima Saha Das
Designation: Director – Operations
Address: 102/5/1, Aurobindo Road, Naihati, North 24 Parganas, West Bengal – 743165, India
Contact Number: 7980661327
Email: support@paletdiva.com
By using our website, you consent to the collection and use of your information as outlined in this Privacy Policy. Thank you for choosing PaletDiva!